30 Day Guarantee FAQs
Terms & Conditions for 60 Day Guarantee
- Refund of outward delivery charge excludes express expedited shipping and couriers.
- Please use our tracked Royal Mail free returns label to return any products to us.
- Guarantee may only be used once per product and once per order. e.g. if you order our Echium Eye Cream, you can return it once for a refund or exchange under the Guarantee.
- This guarantee is valid for consumers and is not valid for business purchasers. Instead, please contact our Business Development Team if you have a business related requirement.
- If you purchased your product from another retailer, please return it to them.
- Excludes Trial sizes, Gift Sets and non-cosmetic products such as Muslin Cloths. These items are covered by our standard Returns Policy.
- 30 day guarantee extended to 60 days from 15/11/16 to 24/12/16.
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